Refund & Cancellation Policy

Prescription medications are available only when a licensed clinician determines that treatment is medically appropriate. Payment for prescription medication is processed only after eligibility has been determined. If you are not eligible for a requested prescription treatment, you will not be charged for that prescription medication.

Clinical eligibility and prescribing decisions are made independently by licensed healthcare professionals, not by OptimizeMD or C2C Ventures LLC.

Patients enrolled in recurring treatment may cancel at any time by emailing support@optimizemd.co.

Cancellation prevents the next scheduled renewal. It does not retroactively refund medication already submitted for fulfillment, dispensed, or shipped, or services that have already been provided. Services already paid for may continue through the applicable paid period, subject to clinician determination and medical appropriateness.

Recurring programs automatically bill at the amount and interval disclosed before enrollment until canceled. By enrolling, you authorize recurring charges at that disclosed amount and frequency. To prevent a future renewal, cancel before that renewal is processed.

An applicable purchase is eligible for a full refund if you cancel before all three of the following events:

• The clinician consultation has occurred.
• Laboratory work or a laboratory kit has been ordered or completed.
• A prescription has been sent to the pharmacy.

Approved refunds are generally processed within 7–10 business days.

If a licensed clinician determines that you are not eligible for a requested prescription treatment, you will not be charged for that prescription medication. Fees for services already completed, including laboratory testing or clinical services where applicable, are non-refundable.

Prescription medication payments are generally non-refundable once the prescription has been submitted for fulfillment to the dispensing pharmacy. If a medication cannot be fulfilled or dispensed, any applicable medication payment will be refunded or otherwise resolved as appropriate.

Prescription medication that has been dispensed or shipped is non-refundable. Do not return prescription medication unless the dispensing pharmacy specifically authorizes it.

Laboratory testing fees are non-refundable once the test kit has shipped, a laboratory order has been submitted, or laboratory services have otherwise been initiated. If you cancel before any lab service or kit is ordered or incurred, the pre-service refund rule above applies.

Fees for completed clinical consultations, evaluations, or other professional services are non-refundable once the applicable service has been provided. Clinical eligibility and prescribing decisions are made independently by licensed healthcare professionals, not by OptimizeMD or C2C Ventures LLC.

Approved refunds are generally processed within 7–10 business days. Your financial institution may require additional time before a credit appears; OptimizeMD cannot guarantee a bank’s processing time.

Email support@optimizemd.co with the email address associated with your purchase and a clear request to cancel or request a refund. We may request information reasonably needed to locate and review the transaction.